Unfortunately, there are lots of reasons why you could be experiencing audio issues. In order for us to troubleshoot, please email us at firstname.lastname@example.org with the following info:
1) The make and model of the connected device you’re using.
2) The make and model of any special audio equipment (home theater, etc.) you may have.
3) The name of the movie/show you were watching.
4) A description of the issue – (e.g., “No sound plays in the middle” or “There is no audio in the movie”.