Account Issues
Why Aren't Subtitles Available for the Title I Want to Watch?
Since Sept. 2012, it has been mandated by the FCC to provide captions for all content broadcast in the United States. Unfortunately any content broadcast prior to that date is not legally required to have closed captions available. We do request ...
I Had a Problem with my VIP/Premium Subscription Purchase
Sorry to hear that! Send us an email and we’ll help sort it out – support@fandor.com.
I'm Having Trouble Subscribing
We had a meeting and decided we don’t want you as a subscriber. Sorry… Just kidding! Visit our website and try refreshing your browser. Still having trouble? Email us at support@fandor.com, We want you!
Where Can I Submit A Question or Request Specific Content?
We’d love to hear your questions, comments, or programming recommendations and encourage you to contact us about them. Send us an email with a brief description of your needs and a team member will follow up shortly. You can always email us at ...
Fandor Says My Username is not Valid
If you receive the error message “Please enter a valid username and password” or "The login information you entered does not match an account in our records", it means that your email is not registered to an account with Fandor. You can register for ...